ANALYSIS OF SOCIO-ECONOMIC FACTORS THAT INFLUENCE THE LEVEL OF PUBLIC SERVICE SATISFACTION IN MEDAN CITY

Аннотация

INTRODUCTION system. Apart from that, active community Public services in several regions, such as participation in providing input and reporting provinces, districts/cities, are a form of obligation problems is also very important to improve service for leaders to implement concepts which are quality (Kagarmanova, Ainur, 2022) . development concepts for society, where to ensure public services run effectively, the government This public service includes bureaucratic services often implements a monitoring and evaluation in terms of services to the community regarding https://www.theamericanjournals.com/index.php/tajiir 74 THE USA JOURNALS THE AMERICAN JOURNAL OF INTERDISCIPLINARY INNOVATIONS AND RESEARCH (ISSN- 2642-7478) (SPECIAL ISSUE - NOMMENSEN INTERNATIONAL CONFERENCE ON SOCIAL POLITICS, LAW, EDUCATION, ECONOMICS, AND PSYCHOLOGY (NICSPEEP 2024)) sudden responses, massive responses and insurance and education. Stable work will increase spontaneous responses to find solutions to every income, and will enable people to pay for health problem in society and problems in government and education facilities, and be able to create stable (Lawrence, Akinluyi Muyiwa, Oluwatoyin & and health, where increased satisfaction with health Charles, 2018 ) . and education services can be felt by the community through access and use of health Apart from bureaucratic services, public services facilities, because they are able to pay and can be consist of health services, such as hospital services, served well (Radu, Florin, 2022) health clinics, vaccination programs and public health services. Apart from that, there are forms of There are also social condition factors, such as educational services ranging from elementary, social norms that give rise to a culture of service in middle school, high school and tertiary education each region, where service is the most absolute and services, services in the form of security, such as essential thing in order to create a form of excellent police, fire and ambulance services, infrastructure service, as well as creating a form of magic from the services, such as road maintenance, provision of satisfaction of users of public services, thus clean water and electricity services (Ebhote, influencing the will of users, namely people to Oseremen and Nkebem, 2019) . continue using the services they have (D, Gashi, R, Halimi and H, 2023) . Apart from the services described above, there are other services in the form of transportation Excellent service will provide a form of quality services, such as public transportation services, service and tends to make users (the public) will traffic management services, airport and port always use existing service products if the service services. There are other social services in the form provided tends to be able to create the most of social assistance services, orphanages and superior and quality form of service, where quality nursing homes, as well as rehabilitation services service for public services is a service that meets or (Haryadi, 2022) . exceed community expectations in terms of efficiency, effectiveness, accessibility and There are several things that influence the public responsibility (Gabinete, Greta, 2022) . services of a government, such as regulatory factors and legal rules, such as the policies Services are provided quickly without calculating implemented by the government which determine accuracy and quality. Services that are easily how public services are managed and delivered, accessible to all levels of society, including those in where these policies are synchronized with making remote areas or who have special needs. Services laws relating to public services (Efthymiou , that are responsive to community needs and Dimitrios, 2018) . complaints, with an effective feedback mechanism (Gamaliel, Hendrik, Kalangi & and Warongan, There are other factors, namely economic and 2022) . social factors, where these factors consist of people's income, where the level of income Medna City is one of the cities that does not provide influences an individual's ability to access certain good public services, where during the period of services and influences expectations regarding the 2022 the number of people served was 40%, while quality of services, and people with low economic in 2023 the number of people served was 33%. status may have limited access to quality services This occurs because there is still an opinion that or facing obstacles in accessing basic services public services require users who have funds, (Kamalulil, Errna Nadhirah, Panatik, Siti Aisyah where everyone who has maximum income will and Sarwar, 2021) . tend to take advantage of access to public services, while for those with minimal income, it will be Other factors, such as employment status, where difficult to access public services. This is a good, stable and formal employment status tend to challenge in itself for the Medan City Government provide better access to