ANALYSIS OF COMMUNITY SATISFACTION WITH THE QUALITY OF PUBLIC ADMINISTRATION SERVICES AND GOVERNMENT PERFORMANCE IN MEDAN CITY

Аннотация

INTRODUCTION coordinating public resources to achieve set goals. Public administration is a field that focuses on Public administration plays an important role in implementing government policies and managing ensuring that public services are provided public organizations. It involves various activities efficiently, effectively, and in accordance with such as planning, organizing, controlling, and https://www.theamericanjournals.com/index.php/tajiir 19 THE USA JOURNALS THE AMERICAN JOURNAL OF INTERDISCIPLINARY INNOVATIONS AND RESEARCH (ISSN- 2642-7478) (SPECIAL ISSUE - NOMMENSEN INTERNATIONAL CONFERENCE ON SOCIAL POLITICS, LAW, EDUCATION, ECONOMICS, AND PSYCHOLOGY (NICSPEEP 2024)) applicable laws and regulations (Rahman, A and ease of access needed to speed up existing services, Risal, 2022) . where public administration must be easily accessible to all citizens, without discrimination. Public administration involves the recruitment, This includes providing services in multiple training, and development of civil servants as well languages, for people with disabilities, and through as the management of their performance to ensure multiple channels (online, telephone, and face-to- quality public services, strategic planning face) (Sriatmi, Ayun, Patriajati, Sutopo and processes to determine long-term goals and Fatmasari, 2018) . Public administration services preparation of budgets to fund various public must be consistent in quality and implementation programs and services, as well as the process of time. The public needs to have confidence that they developing and implementing purposeful policies. will receive the same good service every time they to overcome public problems and improve interact with the government, where the existing community welfare (Sahid, Abdul, 2020) . Public public confidence must be used as a benchmark for administration requires management of State government officials who must always serve them finances including revenue collection, expenditure well and transparently, so that the public does not and financial reporting, where in the process of experience losses and facilitates the convenience of managing State finances the Government must existing services ( Mumpuni, Ayuningtiyas Putri, ensure that government activities are carried out 2023) . transparently and are accountable to the public, as well as that there is a mechanism to supervise and Public services must be responsive to community control government performance (Tambunan, needs and complaints. An effective feedback 2022 ) . mechanism must be in place to identify and correct problems quickly, where public administration In improving public administration services, services to the community must have maximum service is needed to the community, responsiveness and quick response ( where maximum service requires transparency responsiveness ) in the process of listening to and and accountability activities so that the services processing community complaints, where a quick provided are better and truly serve the community and agile response from government officials is optimally, but this accountability and transparency required. overcome every existing problem, where is often ignored by the Government, in fact there an appropriate policy is needed in processing and are still many individuals in the Government who overcoming every problem that exists and is still apply the slogan "it is better to make things experienced by the community (Efendi, Dian Hari, difficult than to make things easier" (Sakir, Ahmad 2022). Rosandi, Almahdali, Humairah and Amaliah, 2023). One form of alertness that exists in the current era In addition to transparency and accountability, of autonomy is the establishment of a one-stop public administration services must implement integrated service to prevent the occurrence of reliable capabilities in service (reliability), where lengthy bureaucracy in making KTPs and family the reliability of this service is related to the cards, where with the one-stop service policy, certainty that the government can meet the needs DUkcapil individuals in various Provinces, and expectations of the community in an efficient, Regencies and Cities no longer process KTPs and effective and sustainable manner, where public KK slowly, so it can be said that there is an active administration services must be truly truly present response from Government officials in overcoming in serving every problem in society efficiently and long bureaucratic problems, thus making effectively, and able to continue in the future if the Government officials feel that the long licensing people in Government change to other parties process makes them work tired and makes them (Retraubun, Alex SW, 2022) . unable to show the performance they have, so that The better the existing services, the greater the services are not maximum and tends not to be https://www.theamericanjournals.com/index.php/tajiir 20 THE USA JOURNALS THE AMERICAN JOURNAL OF I