Assessing Adoption Theory in Relation to the Electronic Application for Government- Sponsored Health Insurance

Аннотация

The problem investigated in this study was the low adoption rate of an electronic government system known as COMPASS and used by Pennsylvania residents to apply for a health insurance program supported by state and federal funds and managed by state government employees. Low utilization of electronic government systems has been a problem in the United States and various parts of the world. Review of the literature on diffusion and adoption theory indicated that demographic variables such as the age, ethnicity, gender, income, and race of citizens could be associated with adopting electronic government systems. This type of demographic information and the method of applying for coverage, either online or through other means were available from a database of applications to the health insurance program.