Concept and classification of public services

Аннотация

This article analyzes the concept and SUBMITED 11 April 2025 classification of public service. The opinions of scientists ACCEPTED 07 May 2025 and specialists on civil service were discussed. The PUBLISHED 09 June 2025 VOLUME Vol.07 Issue06 2025 experience of national and foreign countries in the provision of public services is analyzed. CITATION Proposals and recommendations for solving problems Rakhmanov Zafarjon Zayniddinovich. (2025). Concept and classification of related to the industry are given. public services. The American Journal of Political Science Law and Criminology, 7(06), 21–23. https://doi.org/10.37547/tajpslc/Volume07Issue06-04 Keywords: Public service, provision of public services, problems, proposals and recommendations. COPYRIGHT © 2025 Original content from this work may be used under the terms of the creative commons attributes 4.0 License. Introduction: Globally, significant attention is being devoted to the development of public service delivery systems, with the aim of ensuring that state bodies fulfill their obligation to serve citizens, simplifying the procedures for granting permits in the field of entrepreneurial activity, and implementing effective mechanisms of modern information technologies within the public service system, all of which are recognized as pressing priorities. In Uzbekistan, the public service delivery system is being systematically improved and modernized, primarily facilitating the principle that “state bodies serve the people” by enhancing the interactions between interested parties (both individuals and legal entities) and the entities providing public services [1]. When discussing public services, it is first appropriate to pay attention to the concept of “service.” Among the various definitions of service, the following is particularly noteworthy: “Service is one of the goal- oriented activities of individuals, society, and the state. The concept of service can be used in different senses: as a type of human activity, as a socio-legal institution, and as a special system of state bodies. Thus, service encompasses the implementation of state functions, governance, administration, and the provision of socio- cultural services to the population” [2]. The term “un service” was first used in an economic context by the The American Journal of Political Science Law and Criminology 21 https://www.theamericanjournals.com/index.php/tajpslc The American Journal of Political Science Law and Criminology French economist J.-B. Say in his work A Treatise on professional activity within state bodies and Political Economy [3]. organizations aimed at ensuring the interests of society, upholding the rule of law, and providing citizens with The concept of service has become widely professional, high-quality, and equitable services. It also applied across various fields, including the legal encompasses the activities of civil servants who sphere. The notion of public services has been in use participate in the execution of the state’s administrative since the early days of statehood. Over time, its functions. essence and functions have evolved positively and become more refined. In our opinion, the concept of public service should encompass several key elements, namely: Numerous scholars have expressed views on the formation and development of public services. - professionalism (public service is a field that Notably, according to Kandrin, the institution of public requires specialized knowledge, skills, and experience); services in the Commonwealth of Independent States - rule of law (the provision of public services must (CIS) was initially studied from the perspective of be carried out on a lawful basis); external economic sciences and, in the 1990s, in - accountability and transparency (each public connection with public administration reforms in servant is responsible for their actions and must be European countries [4]. accountable to the citizens); In general, public services provided by the state are a - integrity and justice (the ethics of public service widely recognized concept in foreign countries and are demand honesty, impartiality, and avoidance of also referred to as the “public interest.” According to conflicts of interest). economists J. Buchanan and P. Samuelson, public services possess universal significance, meaning they Indeed, public service is not merely an administrative are intended for general use and are indivisible; when procedure or a means of serving citizens, but rather a the needs of additional consumers are met, the level foundation for trustworthy communication and of satisfaction of other consumers’ needs does not effective cooperation between the state and society. A diminish [5]. In our view, public services should not unified and precise understanding of this concept is only be universal but also emphasize the quality and essential to ensure a transparent, efficient, and citizen- convenience of the services provided. oriented system of