IMPROVING MODERN BANKING SERVICES

Аннотация

This document explores the improvement of banking services for the population, highlighting the need for innovation, financial literacy, service quality, and customized products for diverse social groups. It emphasizes the importance of modern banking in addressing economic challenges and promoting financial accessibility. By adopting strategies such as online banking, educational programs, and feedback mechanisms, banks can enhance their offerings and better meet the needs of their clients. Keywords: Banking services, financial literacy, customer service, economic growth, online banking, financial accessibility, innovation, social inclusion, customized products. Improving banking services to the population is one of the important aspects of modern economic development. Banking services, such as deposits, loans, transactions, online banking, etc., serve to solve problems for the population, increase economic activity and increase financial importance. First, the services of banks require innovation of their activities. For example, the expansion of mobile and online banking services allows to create convenience for customers, save time and simplify operations. Second, increasing financial literacy is important. Banks should organize trainings, seminars and webinars to spread financial knowledge among the public. It helps customers to use banking products and services effectively. Third, it is important to improve the quality of customer service. Banks should pay attention to customer feedback, improve the service process and solve their problems quickly. It is also important that banks adapt their services to different social strata and offer special products for small businesses, farmers and low-income people. As a result, it serves to improve banking services to the population, ensure financial stability and stimulate economic growth. Such methods, in turn, contribute to the overall development of society. Although the provision of remote banking services in the commercial banks of the Republic of Uzbekistan is developing year by year, it cannot be said that there are no problems in the further development of these services. It is possible to achieve an increase in the number of customers by eliminating the problems that have arisen in remote banking services and creating convenience in the program. In addition to problems, several factors affect the development of remote banking services in commercial banks. Despite this, a number of regulatory legal https://scientific-jl.com 2 9 0 62-son_4-to’plam_May-2025 ISSN:3030- 3 6 1 3 T A D Q I Q O T L A R jahon ilmiy – metodik jurnali documents have been developed in the banking system of our country regarding the development of remote banking services and intensive work is being carried out. Today, banks are trying to increase their income as a result of increasing the number of customers, attracting more customers and improving the quality of services provided to them. Remote banking services provided by banks to their customers is one of the most promising areas of development of the modern banking system, and a number of factors influence its development. In the development of remote banking services, it is necessary to take into account the factors affecting these services. These influencing factors can be divided into two, i.e. internal and external factors. In short, the wide introduction of modern information and communication technologies in the relationship between the bank and the client, including the creation of a mechanism for encouraging the introduction of financial services based on relatively low-cost electronic digital technologies, the opening of 24/7 smart offices in all bank branches throughout our republic, and the introduction of bank cards and their offering convenient services for bank clients and residents of our country by dramatically increasing the number of service equipment (payment terminals, info kiosks and ATMs) is considered an urgent issue today [4]. Currently, in order to develop the banking system, the government of our republic is implementing a large-scale transformation program in every bank starting from 2020, paying special attention to increasing the capital, resource base and income of banks, radically updating their software through the wide application of information technologies, this year By July 1, the task of taking drastic measures such as the full operation of the "credit history" information system and the training of modern personnel for the sector has been set. According to President Sh.M. Mirziyoev, "Unfortunately, the banking system is 10-15 years behind the requirements of the times in terms of the use of digital technologies, the introduction of new banking products and software. From 2020, a large-scale transformation program will be implemented in each bank. In this regard, increasing the capital, resource base and income of our banks will be in the center of our special attention. Consumers of banki