SCIENTIFIC AND THEORETICAL APPROACHES TO THE PROVISION OF PUBLIC SERVICES

Аннотация

In the world, public services are provided to individuals and legal entities in a modern market manner as a special type of service provision in the form of performing the functions of state and local authorities. The article provides a brief description of scientific and theoretical approaches to the provision of public services. Key words: state, service, population, post-industrial, public services, service, service business, city, social initiative, citizen, initiative, transparency, accountability, society, “smart city”, social service, post-industrial. Annotatsiya: Jahonda davlat xizmatlari xizmat ko‘rsatishning maxsus turi sifatida jismoniy va yuridik shaxslarga davlat, shuningdek mahalliy hokimiyat organlarining funksiyalarini bajarish shaklidagi zamonaviy bozor uslubida taqdim etilmoqda. Maqolada davlat xizmatlarini ko‘rsatish borasida ilmiy- nazariy yondashuvlar qisqacha bayoni keltirilgan. Kalit so‘zlar:davlat, xizmat, aholi, postindustrial, davlat xizmatlari, servis, servis biznes, shahar, ijtimoiy tashabbus, fuqaro, tashabbus, shaffoflik, hisobdorlik, jamiyat, “aqlli shahar”, ijtimoiy xizmat, postindustrial. Аннотация: В мире государственные услуги предоставляются как особый вид услуг физическим и юридическим лицам в современном рыночном стиле в форме выполнения функций органов государственной власти и местного самоуправления. В статье дана краткая характеристика научно-теоретических подходов к предоставлению государственных услуг. Ключевые слова: государство, сервис, население, постиндустриальный, государственные услуги, сервис, сервисный бизнес, город, социальная инициатива, гражданин, инициатива, прозрачность, подотчетность, общество, «умный город», социальный сервис, постиндустриальный. Introduction. One of the main directions of reforms in the field of public administration in our country is to radically increase the efficiency of the civil service, develop a civil service model that meets the requirements of the present day, while analyzing national and foreign experience in organizing and 89 MODELS AND METHODS IN MODERN SCIENCE International scientific-online conference reforming the civil service. This is of strategic importance as it forms an updated and effective civil service system that meets the current level of development of our society and world standards of the rule of law. It is clear to all of us that the system of political, socio-economic relations between the state and the population has been constantly updated throughout the development of mankind, improving into effective, productive and effective forms. In particular, the post-industrial nature of today's socio-economic development has created a "service feature" inherent in the market approach to relations between the population and the state. Modern scientific literature, with a wide emphasis on the transition of the traditional administrative approach to a business approach, explains the post- industrial aspects of public administration by the use of concepts such as “business model of the state”, “model of public service provision”, “model of public service”. Undoubtedly, there is no full-fledged scientific interpretation, explanation and definition of the “service nature” of relations between the state and the population, but it is noteworthy that in the practice of advanced foreign countries it has been implemented in practice as public service provision. Main part. Conceptual approaches such as public services, business model of public administration, public service are largely aimed at further strengthening the values of national statehood, taking into account social support for citizens in administrative units, targeted use of budget funds on the basis of saving expenditures on management, and on the other hand, achieving utility based on increasing the subjective satisfaction of the population with the activities of state bodies. The policy of transparency, openness and openness in public administration was previously defined as “...social initiative, citizen participation and initiative, transparency, accountability, participation” which primarily includes various mechanisms for implementing citizens' initiatives and the mutual rights and obligations of the parties. Therefore, it is appropriate to clarify their interrelationships and common aspects by comparing the essence of these terms (Table 1). Table 1 Service-oriented business models of public administration1 Types of public Description administration Serviced State It reflects the provision of competent services to the 1 Developed by the author 90 MODELS AND METHODS IN MODERN SCIENCE International scientific-online conference population and entrepreneurs within the framework of the functions and tasks of the state. These services consist in determining the individual procedure for the use of material goods, goods and services, while simultaneously creating socio-economic benefits for members of society and for the state. Cities can further enhance socio