BANK FAOLIYATINI RAQAMLASHTIRISH ORQALI XIZMATLAR SIFATINI OSHIRISH YO‘LLARI

Аннотация

This article analyzes the issues of improving the quality of services provided to customers through the digitalization of commercial banks. The application of digital technologies to banking services allows to increase the speed of service provision, reduce operating costs, increase the level of security, and provide services more tailored to customer needs. The article highlights the state of the banking system of Uzbekistan in digital transformation, existing problems and ways to overcome them, as well as prospects for further improving the quality of services through advanced technologies (mobile banking, artificial intelligence, blockchain). Keywords: Digitization, banking services, customer needs, artificial intelligence, mobile banking, blockchain, electronic payments, quality of services, financial technologies, digital transformation.