THE ROLE AND IMPORTANCE OF THE “ELECTRONIC GOVERNMENT” SYSTEM IN IMPROVING THE PROVISION OF PUBLIC SERVICES

Аннотация

This article studies the concept, content, role and significance of e-government in the provision of public services from a theoretical and legal perspective. In addition, the digitalization and electronicization of public services through the e-government system, methods of implementing services, its main functions and objectives are analyzed legally on the basis of national legislation. At the same time, this article puts forward proposals on the prospects for usinge-government services, cost savings, efficiency gains and serviceimprovements that can be achieved through theuseof digital platforms. Keywords:public service, e-government, digitization, information, automation, digital platforms, telecommunications, interactive publicservice. Introduction. As a result of the widespread use of digital technologies in public administration, the concept of “e-government service” has entered our lives. Through this concept, the emergence of new customer-oriented relationships between the state, citizens and businesses has led to a certain level of changes in the relationship between the state and the individual. In particular, the automation of cooperation between state bodies, the rapid, open and transparent implementation of management processes have made it possible to implement e-government services that provide the necessary state services to individuals and legal entities. Also, e- government services have simplified service processes and led to a further increase in the availabilityof publicservices. Main part. When it comes to e-government, first of all, it is important to study the etymology of the concepts of “public service” and “electronic public service”. In particular, the Legal Encyclopedia of Uzbekistan notes that public service is one of the central institutions of administrative law, a professional activity aimed at ensuring the implementation of the powers of state bodies. According to it, public service is a paid labor activity of employees of state organizations, bodies and institutions aimed at implementing state functions and tasks. The content of public service is determined by the position (position) held by a person. In addition, we can see that in various fields, including legal and political, the concept of public service is given different interpretations. In particular, public service in the political sense is: an activity aimed at implementing state policy; the main manifestation of balance in society. In the legal sense, public service means the legal establishment of public-service relations; ensuring the implementationof official duties, thepowers oftheemployee, the competence ofstatebodies [1]. According to legal scholar O.T. Khusanov, public service consists of services performed on behalf of the state in the management of representative, executive, judicial and other state bodies [2]. The concept, content, and essence of public service are also defined in regulatory legal acts. In particular, the Law of the Republic of Uzbekistan “On Electronic Government” defines the concept of public service, according to which public service is a service provided by state bodies to fulfill their tasks, carried out at the request of applicants. At the same time, it is established that if, in accordance with the legislation, the functions of providing public services are assigned to other organizations, they may also provide public service. In turn, this Law also explains the 237 Volume 4, issue 2, 2025 concept of electronic public service, according to which electronic public service is a public service provided using information and communication technologies [3]. Electronic government services have a number of advantages over traditional public services. In particular, electronic government services can be used anywhere, at any time, without choosing time and place. In particular, services can be used 24/7, for which the user must first be connected to theInternet. Thisreduces thetimeand costs for users. In this regard, if we focus on the types of electronic government services, electronic government services are divided into information and interactive public services. Information public services are electronic public services aimed at satisfying the information needs of applicants, provided by publishing and otherwise disseminating information about the activities of a state body. These services are mainly implemented through Internet platforms, electronic portals, mobile applications, digital tools and other information and communication technologies. Interactive public service is an electronic public service provided to the applicant through bilateral electronic cooperation between the applicant and the state body providing electronic public service [3]. These services can be used to issue documents, make various payments, and obtain certificates. In particular, services such as obtaining a birth certificate and obtaining a certificate ofpension calculation are performed through this p