Convenience and efficiency of using government services remotely

Аннотация

Government online services are often considered a core component of e-government, generating significant interest not only among practitioners and scholars but also among policymakers because of their crucial role in enhancing a country's governance capacity. This study, which is based on the United Nations E-Government Survey's Online Service Index, the World Bank's Worldwide Governance Indicators, and the Global Innovation Index, investigates how e-government online services' technology, institutional frameworks, content provision, e- participation, and service provision, as well as innovation, enhance the national governance capacity and offer governance support. The study confirms the critical role of the aforementioned factors in boosting governance capacity and offers three mutually nonexclusive solution types that enhance governance support. These solutions support governance by improving the closeness of interactions between the government and the public, the potential for public participation in governance, and the government's own influence. Additionally, the study reveals that innovation can enhance the impact of e-government online services on national governance capacity, thereby providing a more comprehensive perspective on how e-government online services influence national governance. This study advances our understanding of how e-government enhances a nation's governance capability and offers supplementary insights into the fields of interdisciplinary innovation research and mixed-methods research. Keywords: E-government Qualitative comparative analysis (QCA) Necessary condition analysis (NCA) Principal component analysis (PCA). Introduction: Online service-based e-government is a E-government is defined as "government agencies relatively new concept that provides value to citizens using the internet to provide public sector information through streamlined governance processes online. This and online services via the internet". Although the concept has sparked widespread interest among not positive role of e-government in governance only practitioners and scholars but also policymakers. It improvement has been confirmed in many studies, the is crucial for enhancing a nation's government's results are not clear regarding how e-government governance capacity. Globally, many governments online services, as a vital practice within e-government, have taken strong measures to implement online contribute to governance enhancement. platforms to improve governance transparency and This study makes significant contributions from several flexibility. Some studies emphasize the benefits of perspectives. First, from a research perspective, this doing so, as it not only reduces government costs but study explores the impact of e-government online also stimulates innovation through stakeholder services on a country's governance capacity. While participation. In particular, as public services transition many studies have investigated the impact of e- from offline to online, e-government online service government on governance capacity, this research platforms can enrich public service delivery and serve differs in that it focuses on crucial online service as a new bridge connecting the government and practices within e-government. Unlike most studies citizens, ultimately leading to better governance. that concentrate on linear relationships within a single International Journal of Pedagogics 181 https://theusajournals.com/index.php/ijp International Journal of Pedagogics (ISSN: 2771-2281) domain, this research incorporates innovative However, during the construction of the dataset, dimensions to understand how countries integrate several issues are encountered. In the UN E- innovation into their online services and, in turn, government Survey, each assessed country is assigned enhance their governance capacity. scores on the basis of the various target functions or services it provides through its official online e- Another example is the tangible benefits derived from government service channels. A score of 1 is awarded service innovations provided by national governments for each service or function that can be easily accessed through e-government. A case study from Indonesia and available through the official online e-government demonstrated that public service innovations service channel. If a target function is missing or organized by the national government can establish inaccessible during the assessment, a score of 0 is online relationships among various elements within a given. By answering 180 questions nested under five country, thereby significantly enhancing the efficiency major categories, a relatively objective and and speed of public services. comprehensive evaluation system for online service In summary, the purpose of this study is to answer two capacity is constructed. key questions. First, how do online services enhance However, the data obtained through this method may government gover