Методические подходы к организации самооценки в системе управления качеством

Аннотация

The article is devoted to self-esteem as one of the methods of information to support management decisions to improve the quality of care. Purpose of the article - the development of methodological approaches to selfevaluation in health care. Analysis of international standards and the scientific literature, methods of system-process approach and modeling allowed to present an example of how self assessment approaches to the selection criteria, subcriteria and scale of self-esteem, provide a graphical model.of the system of quality management of medical organizations using self-esteem. Conclusion: The self-assessment will provide guidance specific medical institution inside information to support management decision-making to improve the quality of care