ОТЕЛИ КАК КЛЮЧЕВОЙ ФАКТОР УСПЕХА ТУРИСТИЧЕСКОЙ ИНДУСТРИИ

Аннотация

This article examines the role of hotels as a key factor in the tourism industry. The main focus is on the impact of hotel services on tourist satisfaction, their experience and the overall development of the tourism business. The study is based on an analysis of existing literature, as well as our own data on the perception of tourists and hoteliers. As a result, key aspects influencing the choice of hotels, as well as the successful development of the hotel business as one of the main elements of the tourism industry, are identified. Key words. Hotel, tourism, travel industry, hotel business, travel experience, customer satisfaction.