REQUIREMENTS FOR QUALIFYING HOTEL SERVICES FOR PEOPLE WITH SPECIAL NEEDS A FIELD STUDY ON ATHLETES WITH SPECIAL NEEDS IN THE CITY OF KARBALA

Аннотация

INTRODUCTION the World Code of Ethics and Tourism Ethics, Caring for people with special needs is one of the which stipulated in Article 7 on the disabled to most essential responsible, ethical, and sustainable “facilitate and encourage tourism for people with obligations of hotels, which now focus on disabilities and remove all obstacles that limit their providing access to all segments of society in light participation in tourism activities, and consider of the rights of all tourists to access hotel services the disabled as a regular tourist who has the right without discrimination (UNWTO, 2016, p. 17). In to obtain all his rights in practicing various tourism this context, interest in tourism for people with activities (Jawad and Mustafa, 2020, p. 224). special needs has recently increased, which is one Article 30 of the United Nations Convention on the of the modern global trends that has become of Rights of Persons with Disabilities also specifies interest to many tourist countries (Musa, 2020, p. their right to obtain tourism services and enjoy 83). The United Nations, in cooperation with the access to tourism activities and participation In World Tourism Organization, approved in 1999 https://www.theamericanjournals.com/index.php/tajssei 140 THE USA JOURNALS THE AMERICAN JOURNAL OF SOCIAL SCIENCE AND EDUCATION INNOVATIONS (ISSN- 2689-100X) VOLUME 06 ISSUE08 entertainment, leisure, and sports activities distinguished hotel services to guests with special (United Nations, 2016, p. 36). needs. Rehabilitating hotel services for people with The study problem is to answer the question: Do special needs represents one of the leading hotels in Karbala meet the requirements of sports modern trends in the hotel industry, which is no guests with special needs for hotel services? longer only concerned with providing recreational 2 - The study hypothesis: activities, accommodation, entertainment, food, According to the opinions of the study sample of and drink but has also become increasingly sports guests at the Karbala Sports City Hotel, interested in giving satisfaction to the needs of there is a statistically significant correlation tourists with disabilities, achieving comfort and between the requirements for qualifying hotel satisfaction for them, increasing their attachment services for people with special needs and the to the tourist destination, extending the length of quality of the service provided. stay, and repeating the visit (Omar, 2020, p. 43), which ensures the success of the tourist trip in 3 - Study objectives: general, enjoying tourist activities, achieving the 3/1 Identifying tourism for people with special quality of hotel service in particular, and fulfilling needs and other related concepts and their the humanitarian and ethical obligations of hotels importance. (Mahmoud &Asad, 2020, p. 439). 3.2 Identifying the types of tourists with special In this context, the research discusses the reality of needs to determine their requirements. the requirements for rehabilitating hotel services 3.3 Clarifying the concept of hotel services for for people with special needs in hotels in Karbala, people with special needs and their types. which are applied to athletes with special needs. 3.4 Identifying the requirements for qualifying First - The methodological framework of the study: hotel services for people with special needs. 1 - The study problem: 4. Importance of the study: The study problem stems from the failure of hotel The theoretical importance of the study is to services in many hotels to keep pace with the increase awareness of the interest in tourists with requirements of guests with special needs, special needs and to provide helpful information especially in light of the growing global interest in about the reality of tourism for people with special the access of hotel and tourism services to all needs and the nature of hotel services offered to members of society and making them available to them, whether motor, auditory, or visual in hotels all without discrimination, despite Iraq issuing to facilitate access for people with disabilities and some laws related to the care of people with special enjoy the various facilities and services provided in needs. Still, they may not be activated, not accommodation facilities. The practical adequately applied, or not sufficient to satisfy the importance of the study is also to identify the desires and needs of tourists with disabilities. In reality of hotel services offered to guests of light of the close link between providing the athletes with special needs in Karbala, Iraq, and the requirements of tourists with special needs and extent to which these services are compatible with activating the tourism and hospitality industry for their requirements and the extent to which they its moral and sustainable responsibility, the satisfy their needs during the hotel stay, which essential way is to qualify hotels to provide contributes to stimulating