RashidShuxratovich Pulatov

Аннотация

This article examines the significance of digital transformation in social management, analyzing international experiences in this field and the prospects for their implementation in Uzbekistan. The study explores how digital technologies enhance the efficiency of public administration and social sector systems, using examples from advanced foreign practices. Additionally, the article analyzes the existing opportunities and challenges in developing digital transformation in Uzbekistan’s social management sectors and provides practical recommendations forovercoming these issues.The research findings holdscientific and practical valueinimproving social governance processes through modern technologies. Keywords: Digital transformation, social management, digital economy, internet infrastructure, electronic government services, cybersecurity, artificial intelligence, blockchain technology, digital literacy, innovative technologies, "Digital Uzbekistan – 2030", e-health, automation of publicservices. Introduction. Nowadays, the role of digital technologies in enhancing the efficiency of public administration and social sector systems is steadily increasing. As the President of the Republic of Uzbekistan, Shavkat Mirziyoyev, has emphasized: "Digital technologies are rapidly integrating into all sectors and people's lives worldwide. Countries that have embraced this direction in a timely manner are progressing, while those adhering to outdated methods are falling behind in development. ... The issue under discussion today forms the foundation of our efforts to foster progress and improve the lives of our people."1 Therefore, the "Digital Uzbekistan – 2030" strategy2 has been adopted in our country, placing significant emphasis on the digitalization of public administration and social services. Within the framework of this strategy, key directions such as improving the e-government system, automating social services, andutilizingartificial intelligenceand Big Data technologies havebeen identified. Global experience demonstrates that digital transformation enhances the transparency and efficiency of social management systems. For example, countries such as Estonia, South Korea, and Singapore have successfully implemented digital mechanisms for managing the social sector, enabling the provision of fast and transparent services to the population. Uzbekistan has also 1 Speech by the President of the Republic of Uzbekistan, Shavkat Mirziyoyev, at the videoconference on the implementation of the digital economy and e-government in sectors and regions, September 22, 2020. Source: https://president.uz/oz/lists/view/3848 2Presidential Decree ofthe Republic ofUzbekistan No.PF-6079“On Approval of the ‘Digital Uzbekistan – 2030’ StrategyandMeasuresforItsEffectiveImplementation,”October5,2020.Source:https://lex.uz/ru/docs/-5030957 https://ijmri.de/index.php/jmsi volume 4,issue2,2025 150 taken significant steps in this direction. In the Presidential Decree No. PQ–4996, issued by the President of the Republic of Uzbekistan, Shavkat Mirziyoyev, on February 18, 2021,3 the digitalization of public services was outlined as a means to reduce corruption and ensure fast and high-qualityservice delivery to citizens. Additionally, the decree sets forth requirements for the development and application of artificial intelligence (AI) technologies in economic sectors, the social sphere, and public administration. It mandates the creation of a legal framework that establishes uniform standards, accountability, security, and transparency in AI utilization. Furthermore, the decree highlights the necessity of employing AI technologies to analyze and optimize budget expenditures, pensions, social and insurance payments, and welfare benefits, with aparticular focus onintegrating AI intothe social sectorand publicadministrationsystems. This article examines the significance of digital transformation in social management, analyzing international experiences and their applicability in Uzbekistan. Additionally, it explores the existing opportunities and challenges in effectively implementing digital technologies in the country and provides practical recommendations for overcoming these obstacles. The research findings contribute scientifically and practically to the modernization of social management processes in Uzbekistan through advanced technologies. Relevance of the Topic. Today, digital technologies have become an integral part of social governance, playing a crucial role in enhancing the efficiency of public services, ensuring transparency, and improving convenience for citizens. In line with this global trend, Uzbekistan is actively prioritizing the digitalization of the social sector under the "Digital Uzbekistan – 2030" strategy. The experience of developed countries demonstrates that digital transformation significantly improves the efficiency of social management systems, reduces corruption, enhances service quality, and enables faster dec