(IUIU) Mbale Campus.

Аннотация

Workplace stress is a growing concern in organisations worldwide, affecting employee productivity, job satisfaction, and overall organisational performance. By examining how workplace stress affects the performance of the National Water and Sewerage Corporation in Mbale, Uganda and how levels of stress among employees relate to productivity and how well the organisation works. The research explores key stressors such as heavy workloads, job insecurity, poor working conditions, and organisational culture, assessing their effects on employee morale and efficiency. Through a mixed-methods approach, including surveys and interviews with NWSC employees, the study identifies significant correlations between high stress levels and reduced work output, increased absenteeism, and lower job commitment. The findings indicate that unmanaged stress negatively impacts service delivery and customer satisfaction, ultimately hindering the organisation’s overall performance. The study recommends employee wellness programmes, workload balancing, and stress management initiatives to improve workplace well-being and enhance productivity. These insights contribute to the broader discourse on workplace stress management in public utility organisations, highlighting the need for proactive strategies to foster a healthy and high-performing workforce. The results show a clear negative link between high stress at work and how productive the organisation is, indicating that more stress leads to lower efficiency and worse employee morale. These findings are especially important in healthcare, as knowing how stress and performance interact can help develop ways to support employee well-being, which in turn improves service quality. The study's implications go beyond just the National Water and Sewerage Corporation, suggesting that other healthcare organisations might gain from introducing specific measures to reduce stress, which could boost overall performance and make work environments healthier. This research highlights the importance of organisational policies that focus on mental health as a key element affecting both individual and team performance results. Keywords: Workplace stress, organisational performance, National Water and Sewerage Corporation Uganda, employee productivity, stress management. Sewerage Corporation in Mbale, Uganda, is a useful Introduction: The issue of stress at work has become case to study these issues, considering the essential very important in recent times, especially as companies services it provides, which have a direct impact on see the strong effects it can have on worker well-being public health and welfare (Zergabachew, 2023). and overall performance. With fast-changing work Looking at workplace stress in this setting shows that it setups and rising expectations from staff, dealing with not only harms individual workers' mental health but stress in the workplace is very important, particularly in can also lower productivity and operational efficiency sectors that are vital to the nation's welfare, like water (Shirai 2023). This dissertation addresses the problem supply and sanitation. The National Water and American Journal Of Social Sciences And Humanity Research 16 https://theusajournals.com/index.php/ajsshr American Journal Of Social Sciences And Humanity Research (ISSN: 2771-2141) of how workplace stress negatively affects the significant in sectors like public utilities, where productivity and performance of employees at the continuous operation and the morale of staff are vital National Water and Sewerage Corporation. Earlier for service delivery. The National Water and Sewerage research has shown a strong link between higher stress Corporation (NWSC) in Mbale, Uganda, is an interesting levels and lower employee performance, which can be example to consider, as it is crucial for providing especially severe in high-pressure environments like essential services in often challenging situations. public services (Wainaina, 2023). This study plans to Various researchers have looked at the connection identify particular stressors affecting workers and between workplace stress and organisational performance measurements within the corporation, performance, highlighting aspects such as the work highlighting important areas for support and environment, organisational culture, and management intervention (Borgomeo et al., 2023). The main goals of practices, all of which affect employees’ stress levels this research include finding out what causes (Zergabachew, 2023)(Shirai, 2023).Additionally, the workplace stress, examining how it impacts literature reveals different concerns regarding performance, and suggesting effective stress workplace stress, including the causes of organisational management strategies that fit the specific needs of strain, how staff cope, and the effects on performance the National Water and Sewerage Corporation (N/A). outcomes (Wainaina, 2023)(Borgomeo et al., The importance