IT Governance of Cloud Computing: Performance Measures using an IT Outsourcing Perspective

Аннотация

With the advent of cloud computing and the success of the cloud computing industry, organisations are beginning to adopt this service model and technology at an increasing rate. As the rate and level of use increases, organisations are faced with how best to govern these investments and obtain maximum benefit from the services offered by providers. This includes measuring the performance of these services, the corresponding organisational performance and the associated business value generated. In investigating these areas, this study compares cloud computing and IT outsourcing. It is found that while cloud measures relate, to a great extent, to the operational level of an organisation, IT outsourcing measures are concerned more with the strategic level. This highlights that cloud computing lacks strategic measures and that measures from IT outsourcing may be adopted to fill this gap.