Mplementing and Sustaining a Digital Audiobook Service

Аннотация

A t the outset of a digital audiobook service, orientation, training, and tech support almost certainly will be a team effort-witting or unwitting-among the vendor, the library consortium (if applicable), the individual library, the user's friends and family, and the user. Although at first glance it may seem advantageous to have the vendor provide the lion's share of the orientation, training, and tech support, there actually are several compelling reasons for encouraging other members of the team to do a substantial part of this work. At the library and library consortium levels, having staff members fulfill these functions provides a great opportunity for library staff to develop a sense of the value, inner workings, and lived experience of the service. A great way to make your digital audiobook service user-centered is to encourage your library staff members to use the service and to help other users. This will give them firsthand knowledge of the pleasures—and frustrations—of using the service.