Sensemaking at work: meaningful work experience for individuals and organizations

Аннотация

Purpose – The purpose of this paper is to take a closer look at the concept of meaningful work experience for individuals and organizations, and discuss the role of sensemaking in creating it. Design/methodology/approach – The main argument of the paper is that sensemaking efforts are among the fundamental tools that help create meaningful work experience for both individuals and organizations. The paper offers a conceptual framework that presents the interplay between sensemaking tools and enabling mechanisms in relation to internal and external organizational environments. Findings – It is proposed that job crafting is a sensemaking tool – enabled by empowerment – for individuals to make sense of the internal environment of the organization; and strategy crafting is a sensemaking tool – enabled by organizational learning – for organizations to make sense of the external environment of the organization