Social Media in Libraries and Archives: Applied with Caution

Аннотация

Participatory social media has the potential to transform the services provided by cultural heritage institutions and the relationships between these institutions and their user communities. However, a global survey of social media usage by libraries and archives demonstrated that although there has been an enthusiastic uptake of social media tools there is little evidence of the current use being transformative. The purpose of this article is to present the survey findings in the context of the claims made in the literature for the transformative nature of technology in general and social media in particular.