Facebook as an Information Service Delivery Tool: Perspectives of Library Staff at the University of Benin, Nigeria

Аннотация

The study investigated the effectiveness of Facebook as a tool fo r information service delivery (ISD) in libraries. The descriptive survey method was adopted for the study which was based on the perceptual experience o f 49 of University o f Benin Library sta ff who had Facebook accounts and look part in the library’s Facebook group activities. The closed-ended questionnaire witha 4-poinl rating scale was used for data collection, and data were analysed using simple percentages. The results revealed that Facebook is an effective tool for ISD. In Conclusion, the study provides an understanding of how libraries can use Facebook for ISD.