Settle it out of court: how to resolve business and personal disputes using mediation, arbitration, and negotiation

Аннотация

This book’s first purpose is to help us find peace in ourselves during the unusual distress caused by disputes. If we could, we’d all avoid serious conflicts, because they so often cause us untold misery, both emotionally and financially. Even if a dispute doesn’t involve a lot of money, the passions it produces are often sky-high. Emotion is the common denominator and the driving force behind disputes. Emotion is the thin ice over which the resolution of all disputes must skate. Many disputes don’t make it and end up in the cold and deep waters of litigation, or far too often nowadays, violence