MODERN METHODS OF EVALUATING THE QUALITY OF SERVICES IN CATERING ESTABLISHMENTS

Аннотация

This article examines the quality of services in catering establishments and provides recommendations fordeveloping modern methods forassessing it. Keywords: service quality , standard requirements , quality measures , catering services, quality management The issue of ensuring the quality of service provision in all aspects of economic and social life is largely related to the activities of enterprises and organizations. In addition, the role and influence of the service sector in improving the standard and quality of life of the population is becoming increasingly important. In this regard, the quality of services consumed has a direct impact on the standard of living of people and is considered one of the main factors ensuring an increase in theirquality oflife. Speaking about the quality of services, it is first of all appropriate to analyze the concept ofquality indetail. The concept of quality was formed and developed in the 20th century in close connection with the development of material wealth. Especially in the second half of the century, industrial development became the basis for the formation of specific attitudes and views on quality. Within the framework of the concept of quality, many foreign and domestic scientists have conducted scientific and theoretical research, and as a result of these studies, the theoretical foundations related to ensuring the quality of products and services have been improved. As the quality category has evolved, various definitions have been developed and refined. One such definition is ISO 8402:1994 international standard "Quality management and quality assurance - dictionary", according to which "Quality is the ability of an object to meet the specified and intended needs, aset of characteristics "1. From the point of view of enterprises and organizations, quality is a set of internal characteristics that ensure the reputation of an enterprise or firm, its revenue growth, the prosperity of the organization, and the expectations of consumers. The quality of the product or service produced isan importantindicator ofa company's performance. In this case The concept of service quality also appears as an important category, and A. Kholiqulov defines this concept as follows: - “Service quality ” means a set of flawless services aimed at fully satisfying the needs of society (people, enterprises, the state) for services at a high 1 International standard ISO 8402. Second edition 1994-04-01. Upravlenie kachestvom i obespechenie kachestva-Glossary.http://stroysvoimirukami.ru/iso-8402-94/ https://ijmri.de/index.php/jmsi volume 4,issue5,2025 572 level and bringing them material and moral benefits at low cost 2.” In connection with the concept of service quality, the concept of service quality is also widely used in the service sector. Service quality is a set of characteristics of the process and service conditions that ensure the satisfaction ofthe identifiedand intended needs ofthe consumer. In ouropinion, service quality is acomplex concept, whileservice qualityis aspecific concept. Service quality assessment is the most important element of a quality management system. It not only allows for quality control of service provision, provides a basis for analysis and decision- making, but also provides feedback necessary for any system to be stable and capable of development. Adjectives are important characteristics, properties, and characteristics that distinguish one object or phenomenon from another. existence. Quality also means a set of characteristics related totheobject's abilitytomeet established and intended needs. According to ISO, quality is the totality of features and characteristics of a product or service thatbear onits abilitytosatisfy statedor implied needs. Theconcept of qualityincludes: 1) Compliance with standard requirements. Any product must comply with standards established bythestate, that is, it must meet the requirements and norms specified in the instruction. Purpose, safety, environmental, reliability, ergonomic, resource efficiency, technological, aesthetic requirementsare considered universal; 2) conformity of the product's characteristics to use, satisfaction of the buyer's needs is guaranteed bymeans of it; 3)thevalue ofthegoods must beofhigh quality andaffordable for theconsumer; 4) Compliance with latent needs is defined as the ability of goods, works, and services to satisfy a much wider range of consumer needs, that is, the ability of these goods to be used in the widest possiblescope. Product quality is a critical assessment by consumers of the level of compliance of its features, quality indicators with individual and social expectations, its intended purpose and necessary norms. Thequality ofservices is the generalized effect of services, which determines the extentto which theconsumer issatisfied withthem. The concept of "product quality", in contrast to the philosophical concept of "quality", includes only those characteristics of a