STATISTICAL EVALUATION OF THE DIGITAL TRANSFORMATION OF THE BANKING SYSTEM: THE CASE OF COMMERCIAL BANKS’ ONLINE ACTIVITIES

Аннотация

This study focuses on the statistical evaluation of the digital transformation in the banking system, with a specific emphasis on the online activities of commercial banks. It aims to identify strengths, weaknesses, opportunities, and threats related to current evaluation methodologies through a comprehensive SWOT analysis combined with a detailed literature review. The research highlights the need for integrated quantitative and qualitative performance indicators and emphasizes the role of advanced analytics technologies to improve assessment accuracy. The findings provide valuable insights for banks, policymakers, and researchers to enhance the effectiveness and reliability of online banking service evaluations in arapidly evolving digital environment. Keywords: digital transformation, online banking, commercial banks, statistical evaluation, SWOT analysis, performance indicators, bigdata analytics, financial services. Introduction. The digital transformation of the banking system represents one of the most significant paradigm shifts in the financial sector in recent decades. The rapid advancement of information and communication technologies (ICT) has fundamentally altered how banks operate, deliver services, and engage with their customers. Particularly, the expansion of online banking activities by commercial banks has not only enhanced service accessibility and convenience but also introduced new challenges related to efficiency, security, and regulatory compliance. This evolution underscores the necessity for a rigorous, data-driven approach to evaluate the impact of digital transformation on banking performance, customer satisfaction, andoverall financial stability. The relevance of investigating the digital transformation within the banking sector is multifaceted. First, as customers increasingly demand seamless, 24/7 access to financial services, banks must continuously innovate and optimize their online platforms to meet these expectations. Second, digital banking offers the potential to reduce operational costs, improve transaction speed, and enhance risk management through automated processes and real-time data analytics. However, the transition to digital platforms also raises critical concerns about cybersecurity, data privacy, and digital literacy among users. Hence, evaluating the efficacy and robustness of digital banking initiatives requires a comprehensive framework that combines both quantitative performance metrics and qualitativefactors. Statistical evaluation serves as a powerful tool in this context, enabling stakeholders to objectively measure theprogress and outcomes ofdigital transformation efforts. Through the 98,7:ROTCAFTCAPMI .SECNEICSLACIDEM ,5202, enuJ,5emuloV gro.srehsilbupcimedaca.www application of advanced statistical models and methodologies, it is possible to analyze large volumes of operational data, identify trends, and assess the effectiveness of online banking services. Moreover, such evaluation facilitates benchmarking against industry standards and best practices, thereby guiding strategic decision-making and policy formulation. In developing economies, including many countries in Central Asia, the digital transformation of thebanking system plays a pivotalrole in expanding financial inclusion by bridging the gap between traditional banking infrastructure and underserved populations. Therefore, studying the digital evolution of commercial banks’ online activities is not only academically significant but also vital forsocio-economic development. This article aims to provide a comprehensive statistical assessment of the digital transformation within the banking system, using the onlineactivities of commercial banks as a case study. By synthesizing theoretical insights with empirical data, the research seeks to identify key performance indicators, evaluate challenges and opportunities, and propose methodological improvements for ongoing monitoring and analysis. The findings are expected to contribute to both scholarly literature and practical frameworks that support sustainableand secure digital banking development. Literature Review. The digital transformation of banking systems, especially through the expansion of commercial banks’ online activities, has become a focal point for researchers aiming to understand its implications on service efficiency and financial inclusion. In Uzbekistan, scholars such as Karimov [1] have explored the development of statistical frameworks to evaluate digital banking services, emphasizing the importance of integrating both operational and customer-centric indicators. Yusupov [2] analyzed the role of online banking in promoting financial accessibility in emerging markets, highlighting technological adoption barriers. Rakhmatova [3] applied statistical models to assess user engagement and satisfaction within digital banking platforms, providing practical insights for service improvement. Tursunov [4] investigated the impact of digit