PEDAGOGICAL CONFLICT MANAGEMENT IN AN EDUCATIONAL INSTITUTION OF HIGHER EDUCATION

Аннотация

This article examines the results of an analysis of the problem of increasing the conflictological competence of participants in the educational process. Conflicts between different participants in the educational process are characterized by their originality and peculiarities. Currently, it is relevant to study and systematize the issues of pedagogical conflict management in educational institutions of higher education, as this is aimed at more effective solution of pedagogical and social tasks. Pedagogical conflict management will make it possible to more effectively form the conflictological competence of participants in the educational process. The article presents pedagogical conflict management as an integrated system process that includes special structural components that are interconnected. From the point of view of expediency of activity, the formation of conflictological competence of participants in the educational process of the university makes it possible to carry out both management and transformation functions. One of the conditions for successful pedagogical conflict management in an educational institution of higher education should be a scientifically based conflict management model, including the organization of step-by-step activities that underlie the development of appropriate programs and technologies. The necessity of introducing into the practice of universities a special program to improve the conflictological competence of participants in the educational process is shown.