ISSUES OF IMPROVING THE SYSTEM OF PROVIDING LEGAL AND OTHER SERVICES IN THE JUSTICE SYSTEM

Аннотация

This thesis highlights the reforms being implemented in the justice system of the Republic of Uzbekistan to improve the quality of legal and other services provided, ensure their digitalization, transparency, and efficiency. Additionally, current challenges in the system, international experiences, legal foundations, and opportunities for citizens to access justice services have been analyzed. Practical and innovative proposals for enhancing state and legal services in the justice system have been developed. The thesis substantiates ideas for public-private partnerships, territorial equality, a rating system for legal services, and the implementation of unified platforms. Furthermore, based on the goals of the "Uzbekistan - 2030" strategy, methods to improve service quality are outlined. Keywords: justice system, legal services, public services, digitalization, legal aid, notary services, advocacy, "my.gov.uz," "Uzbekistan - 2030" strategy, legal consulting center. According to Article 29 of the Constitution of the Republic of Uzbekistan, everyone is guaranteed the right to receive qualified legal assistance. In cases stipulated by law, legal aid is provided at the expense of the state [1]. The justice system plays a key role in shaping the rule of law and civil society, ensuring citizens' rights and freedoms, and establishing the supremacy of law. Therefore, improving the quality of legal and other types of services provided to the population by justice bodies, ensuring their openness, transparency, and efficiency has become a priority of state policy. Public service is a service provided by state bodies in fulfillment of their functions, carried out at the request of applicants. Legal service is a type of professional legal activity that facilitates the realization, protection, and implementation of the rights and interests of individuals or legal entities through lawful means. Regarding this, T. Khudoyberdiyev notes that "during the reform of the justice system, the integration of services with modern digital tools will help increase their transparency to the public" [2]. Currently, the relevance of the topic is evident through issues such as: uneven territorial and social distribution of services provided by justice bodies and institutions; varying levels of digitalization in public services; citizens encountering bureaucratic obstacles; low participation of the private sector in providing legal assistance; the need to accelerate reforms in the justice system to improve Uzbekistan's position in international rankings (for example, the World Justice Project Rule of Law Index); and other related matters. Based on the foregoing, the improvement of legal and other public services in the justice system is currently an extremely important and urgent task in: - ensuring the rights and freedoms of citizens in practice; 474 NEW RENAISSANCE 2025 JUNE INTERNATIONAL SCIENTIFIC AND PRACTICAL CONFERENCE VOLUME 2 | ISSUE 6 - raising legal awareness and legal culture; - establishing social justice and the rule of law; - strengthening the state's reputation in the international arena. In accordance with Resolution No. PP-3666 of the President of the Republic of Uzbekistan dated April 13, 2018, "On Organizational Measures for Further Improvement of the Activities of the Ministry of Justice of the Republic of Uzbekistan," the Ministry of Justice of the Republic of Uzbekistan provides legal and other services to citizens and state bodies. These services include: lawmaking, impact assessment of regulatory legal acts, anti-corruption expertise, dissemination of legal information, protection of citizens' rights and freedoms, coordination of legal services, organization of notary and advocacy activities, implementation of a unified policy in the field of administrative procedures and public services, introduction of electronic cooperation and information systems, as well as oversight of these services[3]. Furthermore, to carry out its assigned tasks and functions, the Ministry has the following authority in state bodies and other organizations: to examine the status of legislative drafting activities, legal affairs, legal services operations, the publication of regulatory legal acts and their dissemination to interested parties; to inspect law enforcement practices, the implementation of legislation ensuring citizens' rights, and compliance with established procedures for providing public services, including through on-site visits. In accordance with the Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 70 "On Measures to Organize the Activities of the Public Services Agency under the Ministry of Justice of the Republic of Uzbekistan," the activities of the Public Services Agency under the Ministry of Justice of the Republic of Uzbekistan were organized. The Public Service Center was a new form of public service delivery that helped reduce the number of redundant and unnecessary steps in this process by